ISO 20000 – Principles of IT Service Management System (ITSM)

In this free online course, learn about ISO/IEC 20000-1 standard's principles, essentials and operations of ITSM.
0 Enrolled
3 hour

Course Overview

This free online ISO/IEC 20000 course explains Information Technology Service Management fundamentals in practical terms. You will learn the ISO/IEC 20000 standards included in the series, the objectives of a Service Management System, details behind ITSM operations, ISO 20000:2018, ISO 20000-1 certification process and its equivalence with ITIL, to enable you to correctly implement and enforce it in your organization.

Instructor

User Avatar

Alison

Instructor
5.0
3 Reviews
130 Students
232 Courses

Feedback

0.0
0 rating
0%
0%
0%
0%
0%

Be the first to review “ISO 20000 – Principles of IT Service Management System (ITSM)”

Main Content