Course Overview

ITIL 4’ is the latest addition to the Information Technology Infrastructure Library (ITIL) family. As a flexible IT service management (ITSM) framework, ITIL 4 can be tailored to an organisation’s specific needs and circumstances by providing a common language and best practices for IT service management. This course lays out the fundamentals of this ITSM framework and explains how to apply for ITIL certification to reap its many benefits.